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EService is a wireless job dispatch and management solution for
mobile field service companies.
EService covers every element of the mobile work process, capturing
important job details as they are created and making them available
to your office and field service team.
[Click here for a demo]
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Office
Dispatch/Service Manager
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With EService your office staff can:
- allocate and dispatch jobs efficiently according to staff
availability and location
- assess job status and progress
giving them the ability to advise customers if the service
worker will be early or late
- invoice for work as soon as a job is completed by exporting
job information from EService
- reduce data entry and the errors that result from lost
or incorrect paperwork
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This
powerful, cost-effective, service enables your field
service team to:
- receive
and respond to service orders within seconds
- access
accurate, up-to-date job and customer information
- provide
prompt efficient service to customers
- track
and record resources used on a job including parts
and labour
- offer
your customers service time commitments that are near
impossible without the job progress and worker visibility
provided by EService
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EService
brings significant benefits to your mobile service business
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Swift, accurate job dispatch
Get detailed, accurate job information to your service personnel
so they can better prioritize their service calls and take
the tools and stock they need
to get jobs completed on the first visit.
Enhanced customer relationships
Answer job progress and invoice queries on the spot, with job
information available at your office base as soon as it’s logged by your service staff.
Competitive leadership
With noticeable gains in efficiency and responsiveness, your
business will soon stand out from its competitors.
Higher productivity
You’ll reduce the time your team spends on paperwork, travel and general
administration – which means more time spent on service and revenue-generating
opportunities.
Improved workflow and invoicing
Details of hours spent and stock used on a job can be processed
quickly and accurately, and invoices dispatched as soon as
each job is complete.
You’ll improve
cash flow and debtor management – the financial backbones of your business.
Fewer errors and duplication
Automated processes mean information is entered only once,
reducing the costs and risks of mistakes and unnecessary
duplication.
More and better information
EService offers you the ability to gather and analyze a huge
resource of information you can use to improve staff
performance and customer
service. Less hassle, more capability
With EService, you get all the benefits of leading-edge technological
sophistication without the big upfront costs. |
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